FAQ

Repair Process and Cost
We at AM&S have two main options for repairs: 1) Authorized service centers If you provide your location, we have many authorized service cen...
Thu, 16 May, 2024 at 10:22 AM
DIY Repairs/Parts FAQ
"Can I order replacement parts from American Music and Sound?" A: If you are an authorized reseller or service center with AM&S, you can o...
Thu, 5 Sep, 2024 at 11:43 AM
Low USB Recording Levels
If you're making use of QU-Drive or SQ-Drive recording directly to a USB storage device, or recording to a computer, you may notice that recording level...
Thu, 26 Mar, 2020 at 12:41 PM
Sockets, Input Channels, and Faders
If you're coming from the world of analog consoles, you're probably used to seeing something like this: Notice how the first input socke...
Wed, 30 Oct, 2019 at 4:23 PM
SQ or Avantis Plugin Issues
SQ / Avantis Users: Please note that all shop.allen-heath.com accounts are handled by Allen & Heath directly. For issues involving SQ Plugin red...
Wed, 10 Feb, 2021 at 2:18 PM
Tax Exemption
If you are a tax-exempt organization sending in a product for non-warranty repair, please make sure that our support team is aware before the RMA is created...
Wed, 16 Oct, 2019 at 11:53 AM
A&H Dante Card Compatibility
Looking to add Dante integration to your A&H digital mixer? Make sure you select a card that is compatible:   DANTE CARDS SQ AHM-64 Avantis dLi...
Thu, 30 Sep, 2021 at 2:23 PM